Terms and Conditions

We have to admit that this part is truly annoying, but it’s a must, unfortunately.
Please do read all the Terms & Conditions below, as for scheduling a session, or booking a Vacation Education, or signing for a course, you will need to accept and agree to them.

These Terms and Conditions apply to all purchases, bookings and other financial transactions with “Bach&AZ“ for all kind of events, like individual sessions, courses, summer academy etc., provided either in person anywhere in the world or via remote connection, like phone, Skype, Hangout etc.; for online courses („eCourses”); and for any and all physical or digital services or products provided by “Bach&AZ“.

1. The company “Bach&AZ“  Ltd.
“Bach&AZ“ is a company registered under ID number 204255993 in the Trade Register  of the Bulgarian Enry Agency, having its head office at Biser str. 15, Sofia 1421, Bulgaria. The company operates under the Company law of the country and is owned and run by Alexandra Zlatarova, PhD, BFRP.  

2. Your relationship with “Bach&AZ“ Ltd. and "The Venue/s" (if applicable) for courses, Vacation Education and other events.
"The Venue/s" refers to any venue/s, hosting events for “Bach&AZ“ Lld.. The educational material/workshops/sessions etc. given during the events at "The Venue/s") are provided by  “Bach&AZ“ Ltd. For all matters concerning the accommodation, food, facilities, transfers, etc. responsible is “The Venue/s” and you will be in direct relationship with them regarding the above described. “Bach&AZ“ Ltd. has negotiated 10% discount for you from the venue prices applicable for the respective period of the season and this is provided as an information on the company web-site (www.bach-az.com). “Bach&AZ“ Ltd. is not responsible for any issues arising from provision of facilities or services by the "The Venues" or for inaccuracies in information regarding "The Venues". 

3. Online/Digital Products and Services 
In case of purchasing an online course/digital product provided by “Bach&AZ“ Ltd., and agreeing to these terms and conditions, you and only you are entitled to use the course materials. It is an offence to share the course content and materials with others in any way and an infringement of the copyright of the course and of this agreement.  
In case of technical issues related to “Bach&AZ“ Ltd., we  will endeavor to remedy the issue as quickly as possible, and, in any event, endeavor to provide you with all the materials/content pertaining to that course/product.
If the issue relates to the technology you are using, “Bach&AZ“ Ltd. is not responsible. However, as a supportive partner we will do our best to provide you with some advice on the issue resolution.  

4. Informed Consent for Participation  
It is very important to clarify the nature of the Bach Flower therapy system and the remedies. Detailed information is provided on the company web-site under the sections concerning the theory. Information on the content of the particular event you would like to participate in is provided in the section “Select for yourself”. If you still feel that you are lacking some needed information, please do not hesitate to appeal to us, using the contact information provided on the web-site. Please keep in mind that we might need 1 to 2 working day for reply. If you would need a consultation and advice by your personal healthcare professional, you shall obtain it. Only after you feel confident in your decision and satisfied with the level of information you have, you shall book participation.  
Below you can see a summary of the key-points of this concept:
a)    Bach Flower remedy system is focused on our emotions, feelings and mind-set and does not deal with physical symptoms. 
b)    Bach Flower remedies are completely safe. So safe that they are given to newborn babies, pregnant women and nursing mothers. 
c)    Bach Flower remedies are gentle and delicate – there are no rapid and drastic changes to be observed with their use. If you experience however a very clearly recognizeable, aggravated and very short-term emotion, this might be so promptly alleviated by the Bach Flower Remedies as it appeared. 
d)    With Bach Flower Remedies, and especially when dealing with more chronic conditions, we need time, patience and persistence to achieve stable results. 
In any case, you are the one to decide whether you would like to continue or to stop, based on your own judgement and feeling, as you are the one holding full responsibility for your health and well-being.
Providing agreement to these terms and conditions, and participating in the respective event you are providing your informed consent.    

5. Exemption from liability for health issues  
“Bach&AZ“ Ltd. does not offer medical advice or opinions, and cannot in any case substitute an appropriate medical assessment. If you have any doubts about your ability to participate in holistic disciplines, whether in person or virtually, you are advised to consult with your personal physician.     
It is your responsibility to inform “Bach&AZ“ Ltd. of any health conditions which could prevent, limit or in any way affect your participation in any of the activities.    
You take full and exclusive responsibility when doing any activities offered by “Bach&AZ“ Ltd., whether on a real event or a virtual one. “Bach&AZ“ Ltd. Is in no case liable for any direct or indirect damage to your health.  

6. Exemption from liability in case of unforeseen events   
“Bach&AZ“ Ltd. is not liable for adverse weather conditions, strikes, transport delays or technical problems or any other unpredictable or unforeseeable event/s which could prevent you from participating in the session/course/Vacation Education, e-course, or any other “Bach&AZ“ Ltd. offering, whether in person or virtually.    
If travel is applicable, it is strongly recommended that you have adequate travel insurance to cover any possible issues that might arise during your holiday or event.    

7. Theft and loss of property  
Protection of your own valuables is incumbent on you. “Bach&AZ“ Ltd. is not liable, under any circumstances, for theft or any loss of your personal property.    

8. Payments    
This part concerns only payments due to “Bach&AZ“ Ltd. Payments due to the “Venue/s” are not subject of this clause. 
Generally, for all events/services/products the payments made are non-refundable. However, if you would need to cancel attendance to a Vacation Education or a course due to medical reason/emergency, please do inform “Bach&AZ“ Ltd. right away, provide supportive documentation and explain the reasons in detail.
In case an event would be cancelled by “Bach&AZ“ Ltd., we will endeavour to offer you an equivalent alternative.    

9. Transfers and other information  
As your supportive partner, “Bach&AZ“ Ltd. puts effort in providing detailed information on the company web-site, or via e-mail notification to you, on possible travel itineraries. However we do not organize your itinerary on your behalf. If you would be interested in such service, please share this with us and we might consider organizing this extra in the future. 
“Bach&AZ“ Ltd. takes this information from publicly available sources and is hence not responsible for the accuracy of this information. 
You might organize your trip yourself, or via the venue you have booked. And of course, we are always available for questions.     

10. Privacy Policy  
Signing this Terms and Conditions document you are voluntarily giving your agreement to Bach&AZ Ltd., as an Administrator of personal data, registered under the Law of Protection of Personal Data, for the followng:
•    To include yoyr personal data in our data-base/s , 
•    To keep your personal data (electronically and on paper) and 
•    To use your personal data for our business activities in their full spectrum (please read the detailed information on how we use data below). 
According to the Law of Protection of Personal Data, and specifically art. 4, par. 1., sec 2., art. 19 and art. 36a and 36b, you have the following rights:
•    right of access to your personal data 
•    right to request change and update of your personal data, as per chapter 5 of the same Law.
•    right to revoke your agreement and to request (in written) a deletion of your personal data from the active databases of Bach&AZ Ltd.
•    right to request a complete deletion of your personal data (in written) from the company archives, if any.
You are informed that in case of revoking of your agreement the service/product you order might not be provided or provided with non-satisfactory quality. 

Below you are provided detailed information on what type of data we collect and how we handle it.

Information collected by “Bach&AZ“ Ltd. is both personal and non-personal.  

Personal information is collected via different forms, like the registration form, sign-up forms (where you fill out your email address and first name), or via various enquiry or booking/order forms for events/products. This information might include, but is not limited to, name, surname, email address, mailing and shipping addresses, phone number, and/or bank information. When you voluntarily do choose to submit such data to us through our website, we collect and retain that information. 
Personal information is used for direct communication with you (via regular emails) or for processing of payments. You can unsubscribe from these when you like - using a link contained on every single email.    
 At “Bach&AZ“ Ltd. your personal information is kept confidential. We do provide your names to the Venue/s, however, but without any other data. Please consider there might be exceptions – for example if the venue would urgently need to contact you. 
“Bach&AZ“ Ltd. may disclose personal information under the following circumstances: when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to the extent permitted by applicable law; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of “Bach&AZ“ Ltd., our users, or others.
The security of your personal information is important to us at “Bach&AZ“ Ltd.. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, "perfect security" does not exist on the Internet, and there is always some risk in transmitting information electronically. On our website your sensitive information is protected in several ways: a) The framework of the web-site is programmed according to well-established guidelines and provides high level of security in contrary to ready-to-use platforms and apps; b) we are using one of the best hosting companies; c) we are using a secure https connection; d) for the safe payments we are using PayPal services.  
After receiving a request to change your information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate our website and email systems will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active databases. You can demand a complete deletion of your data via a written request.

Non-personal information (that, by itself, cannot be used to identify or contact you, such as technical information, like your IP address, the type of browser you are using, the websites you visit immediately before and immediately after you visit our website, and other anonymous data involving your use of our website) is collecetd as you use our website via “coockies”. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies do not store personal information about you (unless you knowingly provide it). Most browsers can be set to notify you when a cookie is being placed on your computer. You can refuse to accept cookies (although this may affect your Internet experience). You can also erase cookies that are already on your computer.    
We use aggregated non-personal information to understand for example the geographic distribution of our users, the age ranges, etc.. Analysis of the non-personal information collected allows better understanding of our users’ needs and hence improvement of the content of the website and the services provided. 

Third Parties’ Data Protection Practices    
www.bach-az.com and emails from us may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, affiliates or other websites we provide links to. You should check the applicable privacy policy of the third-party website when linking to it.    

This Policy was updated to its current form on the 31st October 2017 and may be adjusted at any time to meet appropriate legal requirements.    

11. Jurisdiction  
For any dispute that could arise in relation to the interpretation, execution and/or cancellation of the booking contract, or in relation to any purchase of an offering by “Bach&AZ“ Ltd., to which these conditions are applicable, and in which “Bach&AZ“ Ltd. is legally involved, the Bulgarian Arbitrary Court to the Bulgarian Chamber of Commerce and Industry shall have sole jurisdiction.    

12. Consent  
We need your consent. By giving your consent below, you are also giving consent on behalf of anyone else you are booking for using this or any other of our forms (whether partner, friend/s or other/s). Therefore you should be authorized to do so by the respective others. 
I have carefully read these Terms and Conditions and according article 298 of the Bulgarian Company Law I agree to all of the above.